Degraded Performance - Inbound / Outbound PDD

Traffic for all impacted customers has now been fully restored. Our provider continues to monitor closely.

Service continues to restore to customers. Due to demand on the platform, the fix is taking a little longer than desired to fully implement, but we are actively restoring customers. Thank you for your patience.

Our supplier has identified the root cause and is rolling out a resolution now. We expect service to restore for all impacted customers by 12:45. We will update further to the status site should the position change during the expected resolution. Further details on the root cause will be published to this status throughout today as our teams debrief.

The team continue to identify the root cause and restore service. A further update will be provided shortly after 12:30.

We are seeing significantly degraded post delay dial on inbound and outbound calls. The delay is substantial and will therefore feel like calls aren't completing. Our provider is aware and is investigating with urgency.