Broadband users may be unable to authenticate

Uptime Impact: 4 hours, 44 minutes, and 25 seconds
Resolved
Resolved

This issue has now been resolved; a configuration error was identified and corrected. Our apologies for the inconvenience caused.

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Anthony Allen
Investigating

We are currently investigating reports that broadband users (ADSL/FTTx) are unable to authenticate, and we are not currently receiving any authentication requests for the affected users.

If you are currently connected, we recommend you avoid reconnecting or rebooting your router as you may not be able to re-authenticate again.

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Anthony Allen
Began at:

Affected components
  • Connectivity
    • Broadband