Incident Affecting Data Centres

We've now resolved the incident. Thanks for your patience.

Please be advised that as of 13:45 GMT, power has been restored to the critical load systems impacted.

Customers should begin to see services coming back online.

We would like to apologise again for the inconvenience.

The source of the control failure holding open the circuit breakers feeding critical load has been identified.

We expect restoration of critical power within the next 90 minutes. Engineers will then work to ensure that all impacted customers are back online.

We will update again in due course.

We have identified an issue with power delivery in one of our data centres. During maintenance, the data centre experienced unexpected circuit breaker trips which affected the load for some customers. Engineers are currently working on-site towards the restoration of service.

We will update again in due course with any further information.

We are aware of an issue affecting our hosted infrastructure. Affected services may be unavailable.

Our engineers are on-site in multiple locations investigating the issue, and we will update again when we have more information.

We would like to apologise for the inconvenience.