Users may be temporarily unable to call outbound

Uptime Impact: 1 hour, 57 minutes, and 15 seconds
Resolved
Resolved

The core issue has been resolved and services should resume as normal.

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Anthony Allen
Identified

Our provider has discovered the problem and are actively working on resolving. We will update again shortly.

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Anthony Allen
Investigating

We have been informed that some tenants are unable to make outbound calls. This does not appear to be affecting inbound or internal calls and does not appear to be affecting CallswitchOne customers.

Our engineers are liaising with our provider, who is investigating this issue. We will update again at 3 pm.

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Anthony Allen
Began at:

Affected components
  • Telephony
    • Callswitch (VoIP)