Author Archive

Leased Line Outage

We are currently investigating and outage with some of our leased lines.

This appears to be isolated to Virgin Media tails but we are still attempting to narrow this down.

[Update]
This was a VM fault which appears resolved but we’ve not had anything from VM to confirm this.

Individual customers will be contacted directly once we have more.

Network Issues

We are currently experiencing a network issue which is resulting in connectivity problems in and out of the network.

This being investigated as a matter of urgency.

[Update]
We have a fix in place for the issue however we will need to perform some more out of hours maintenance to fully clear the problem. Customers will be notified if this is going to effect them.

DSL Outage

Due to a fault with BT our DSL platform is currently off line.

BT are aware and have an engineer on route to investigate but we have no ETA yet.

More will be posted as we have it.

Hosted Exchange Outage

We are currently experiencing an outage with our hosted exchange platform.

This is being investigated and we will provide an update when we can.

Please note this is effecting inbound email to our support ticketer and in the mean time tickets can be opened at https://support.burstfire.net/

This issue is resolved.

DSL Issues

We are currently experiencing an outage with some of our DSL systems due to a power issue further upstream. Unfortunately this is out of our hands and currently we do not have an ETA but we are in contact with our suppliers to ensure a timely fix.

More information will be posted as it becomes available.

Network Issues

At around 14:30 today we noticed a large amount packet loss on a route in and out of our network.
This was traced to a problem with one of the LINX peering lans and we took that particular route out of action restoring normal service.

The peering lan has since stablised and this has been brought back into service.